General Terms and Conditions

1. Introduction and Agreement

These General Terms and Conditions (the Terms) govern your access to and use of the Hm77 platform, including the website, software and related services (the Platform). By creating an account, signing in, or using any service, you agree to be bound by these Terms, the Privacy Policy, and any applicable game rules or promotional terms. The English version prevails over translations. The Company may amend the Terms from time to time; amendments take effect immediately upon posting and your continued use constitutes acceptance. If you do not accept the Terms, you must immediately stop using the Platform and close any account.

2. Eligibility and Geographic Compliance

The Platform is accessible only where online gambling is legal and permitted by applicable law. You must be of legal gambling age in your jurisdiction (minimum 18 unless a higher age applies locally) and reside in a jurisdiction where the Platform may be lawfully accessed. It remains your sole responsibility to verify legality and age before participating. The Company may require proof of age or residence and may suspend or close accounts that fail to meet these requirements. The Company may restrict access for residents of jurisdictions where online gambling is prohibited or restricted, and may update restricted jurisdictions from time to time. The Platform does not permit employees of the Company or relatives of such personnel to participate. Self-exclusion programs and other responsible gaming measures implemented by the Company shall be observed by you.

3. Opening Your Account and Identity Verification

• You may open a single account. The Company may suspend or close any duplicate or suspicious accounts and may void related transactions and winnings.
• You must provide accurate, complete and current information during registration and keep it up to date. The Company may request identity documents (e.g., government-issued ID, proof of address) and payment method ownership proof to verify identity, age and residence.
• The Company reserves the right to verify your identity and to impose temporary restrictions on deposits and withdrawals pending verification. If verification cannot be completed or information is false or misleading, the Company may terminate the account and cancel pending transactions.

4. Security, Personal Data and AML/KYC

You are responsible for safeguarding your login credentials and for all activity conducted through your account. Do not disclose your username or password to others; notify the Company immediately of any unauthorized use. The Company excludes liability for losses arising from unauthorized use where you failed to protect your credentials.

To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, the Company conducts checks on identity, source of funds and residence. Checks may restrict or delay withdrawals. The Company may request additional documents and may perform enhanced due diligence, including, where appropriate, copies of passports and recent utility bills. If information provided cannot be verified or is false, the Company may suspend, terminate or deny access to services and reclaim funds as permitted by law. Anonymous or nom de plume accounts are not permitted, and related due diligence may be applied to linked or jointly controlled accounts.

5. Deposits

• Deposits must be made solely from accounts in the name of the registered player. Third-party payments are not accepted, and deposits from third-party sources may result in confiscation of winnings and other sanctions.
• Where deposits are made in a currency different from the registered currency, conversion fees shall be borne by the player.
• The Company may set minimum and maximum deposit amounts per transaction and per defined periods. The current thresholds will be displayed at the point of deposit.
• The Company may impose maximum daily, weekly and monthly deposit limits by payment method or account; such limits will be applied and visible in the deposit flow.
• Deposits must be used for wagering on Platform games; deposits not used for wagering may be restricted or reclaimed in accordance with the Terms. The Company is not responsible for funds deposited due to incorrect wallet details or payment errors.
• Deposits may be reversed or blocked if placed in error or in breach of these Terms; the Company may request supporting information before releasing funds.
• Amounts deposited may only be withdrawn after they have been wagered in accordance with the wagering requirements described in the Promotions section or as otherwise specified for the deposit and withdrawal flow.

6. Withdrawals

• Withdrawals are processed via the withdrawal methods available in the Platform. The Company reserves the right to determine the most suitable withdrawal method for each transaction and to request additional information to verify identity and ownership of funds.
• The Company may delay or suspend withdrawals to complete identity verification, assess compliance with the Terms, or conduct anti-fraud checks. Withdrawals may be canceled if fraud, collusion, or other breaches of the Terms are suspected.
• Processing time for withdrawal requests ranges from 0 to 48 hours from the time all verifications are complete and the request is fully documented. Actual crediting to the external account depends on the processing times of banks and payment systems involved.
• You must provide valid documents for the KYC procedure; fraudulent or falsified documents may result in confiscation of deposits and potential winnings. The Company aims to review documents within one business day of receipt.
• Wagering requirement: to withdraw winnings arising from any deposit, you must wager the deposited funds at least three times prior to withdrawal (known as the wagering requirement). This requirement may be adjusted or supplemented by any applicable game rules or promotions.
• Minimum withdrawal amounts per transaction and respective daily/weekly/monthly withdrawal limits apply and will be displayed in the withdrawal flow. The Company may impose higher or lower limits by payment method or jurisdiction as permitted by law.
• Funds shall be held in the player’s account until withdrawal is completed; the Company cannot guarantee availability of funds in the event of account restrictions, regulatory inquiries, or other compliance actions.

7. Dormant and Inactive Accounts

1. A account with no login activity for 180 consecutive calendar days is considered dormant. The Company will provide at least 30 days’ notice prior to the account becoming dormant to inform the user of consequences.
2. Inactivity fee: the Company may debit a Dormant Account Fee of 10 USD (or equivalent) at the start of the month following dormancy and on each subsequent month of continued inactivity, so long as the account balance remains non-negative.
3. If the Company decides to close a dormant account, it will attempt to refund any remaining balance to the user. If refund is unsuccessful, the Company may either leave the account open and continue the Dormant Fee or close the account and confiscate the remaining balance after one calendar year of dormancy.

8. Fees, Taxes and Reporting

You are responsible for paying all applicable taxes and any government charges arising from winnings or deposits, in accordance with the laws of your residence. You shall indemnify the Company against any tax liability, penalties or costs arising from your use of the Platform. The Company may levy processing or activity-based fees as disclosed in the deposit/withdrawal flows and in promotional terms. You are responsible for any third-party fees or charges related to withdrawals, transfers, or currency conversions.

9. Game Rules and Responsible Gaming

You acknowledge familiarity with the rules of the games offered on the Platform and accept that each game’s theoretical return to player (RTP) and rules are accessible within the game interface. Playing is at your sole risk, and the Company does not guarantee profits or outcomes. The Company supports responsible gaming measures and provides tools and limits to help manage play.

10. Promotions, Bonuses and Compliance

Promotions and bonuses are subject to separate terms and conditions. Promotions may be amended, suspended or cancelled at any time. Wagering requirements, wagering methods and eligibility criteria are stated within the specific promotion terms. Misuse or exploit of promotions may result in forfeiture of bonuses and related winnings, account restrictions or termination.

11. Prohibited Conduct

You shall not engage in fraud, collusion, abuse of promotions, or any activity designed to manipulate outcomes, geolocation, or system integrity. You shall not use automated software or bots to interact with the Platform. The Company may suspend or terminate accounts involved in prohibited conduct and confiscate funds in accordance with applicable law and these Terms.

12. Changes to Terms

The Company may amend these Terms at any time. Where changes are material, the Company will endeavor to notify users via the Platform and, where feasible, by other reasonable means. Continued use after the effective date of a change will indicate your acceptance of the revised Terms. If you do not agree to changes, you must cease using the Platform and close your account in accordance with the termination provisions.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which the Company is registered. Any disputes arising out of or in connection with these Terms shall be resolved in the appropriate courts of that jurisdiction, subject to mandatory consumer protection or regulatory provisions. The Company will comply with applicable regulatory requirements and provide a mechanism for complaints through the Platform.

14. Termination and Suspension

The Company may suspend or terminate your account for breach of these Terms or for any regulatory or compliance reason. Termination may involve withholding or confiscation of funds as permitted by law and these Terms. You may request closure of your account, subject to pending transactions and compliance checks, and the Company will settle any remaining balances in accordance with applicable law.

15. Privacy Policy

Our Privacy Policy governs the collection, use and disclosure of personal information in connection with your use of the Platform. By using the Platform you consent to the processing of your personal data in accordance with the Privacy Policy.

16. Support and Contact

Questions regarding these Terms or your account should be directed to the Platform’s Support team through the built-in Help/Support channels. The Help Center provides guidance on account management, deposits, withdrawals and responsible gaming.